Shipping and Delivery Policy

Last Updated: June 2026

We strive to provide efficient and reliable delivery services across Malaysia. This policy details our shipping rules, timeframes, and tracking procedures.

1. Processing Times

  • All orders are processed and prepared for shipping within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email and successful payment validation. You will receive another notification when your order has officially shipped.

2. Domestic Shipping Rates and Estimates

Shipping charges for your order are calculated dynamically and displayed clearly during checkout. While delivery times are estimates and cannot be explicitly guaranteed due to unexpected courier delays, our standard guidelines are:

  • Peninsular Malaysia: 3 to 5 business days from the date of dispatch.
  • East Malaysia (Sabah & Sarawak): 5 to 10 business days from the date of dispatch.

3. Delivery Address Responsibilities

  • It is the sole responsibility of the buyer to ensure that the delivery address provided at checkout is accurate and complete. We cannot ship to P.O. Boxes.
  • Once an order has been picked up by our courier partners, we are unable to change or redirect the delivery address. Any additional shipping charges incurred due to incorrect address inputs or unsuccessful delivery re-attempts will be billed directly to the customer.

4. Tracking and Damaged Shipments

  • Tracking: When your order has shipped, you will receive an automated email containing a tracking number. Please allow up to 24 hours for the tracking system to update its initial status online.
  • Damaged or Lost Shipments: If you receive your package and find the items are visibly damaged, or if your tracking status shows delivered but you have not received it, please preserve all packaging and contact our customer support line within 48 hours of the incident so we can file an official claim with the carrier.

CORPORATE CONTACT INFORMATION

For any questions, clarifications, legal notices, or requests regarding any of these separate policies, please contact us directly using the corporate credentials below:

  • Company Name: Sense Perfect Aesthetics Sdn Bhd
  • Address: 42, Lorong Selamat, 10400 Penang, Malaysia
  • Phone Support: +6011-5550 4733
  • Email Inquiries: enquiry.spic@gmail.com