Last Updated: June 2026

We want you to be completely satisfied with your purchase. Please read our guidelines regarding cancellations, returns, and refunds thoroughly.

1. Order Cancellations

• Customers may request an order cancellation before the item has been processed or handed over to our shipping and logistics partners.
• Once an order is dispatched or a tracking number has been generated, the order cannot be canceled. In such events, the customer must follow the standard return procedure after receiving the delivery.

2. Eligibility for Returns and Exchanges

To qualify for a return or an exchange, your item must meet the following baseline conditions:

• The request for return or exchange must be initiated within fourteen (14) days from the date of confirmed delivery.
• The item must be unused, unwashed, unaltered, and in the same physical condition that you received it.
• The product must remain inside its original packaging with all retail tags, seals, documentation, and accessories intact.
• You must present a valid receipt, invoice, or electronic proof of purchase from our website.

3. Non-Returnable Items

Certain classes of goods are strictly exempt from being returned, exchanged, or refunded. These include:

• Perishable goods, food, or items with an explicit short expiry date;
• Customized, personalized, or made-to-order goods;
• Personal care, intimate apparel, cosmetics, or hygienic products where the protective seal has been broken;
• Digital software downloads, online course materials, or virtual gift cards.

4. Refund Process

• Once your returned item is received at our headquarters and inspected by our quality control team, we will send you an email to notify you of the approval or rejection of your refund based on the item’s condition.
• If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment (credit card, bank transfer, or e-wallet) within 7 to 14 business days, depending on your financial institution’s processing times.
• Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Return shipping costs are strictly non-refundable.

CORPORATE CONTACT INFORMATION

For any questions, clarifications, legal notices, or requests regarding any of these separate policies, please contact us directly using the corporate credentials below:

• Company Name: Sense Perfect Aesthetics Sdn Bhd
• Address: 42, Lorong Selamat, 10400 Penang, Malaysia
• Phone Support: +6011-5550 4733
• Email Inquiries: enquiry.spic@gmail.com